Refund policy

Return & Refund Policy – Lumetrends

At Lumetrends, we are committed to providing premium quality products and a smooth shopping experience. If something isn’t right, we’re here to help.

We offer returns or exchanges for items that are damaged, defective, or incorrect upon delivery.

You must request a return or exchange within 7 days of receiving your order.
Items must be unused, unworn, and in original packaging with tags intact.
To initiate a return, please contact us with clear proof (photos/videos) of the issue.

We do not accept returns or exchanges for:

Once your return is approved, your refund will be processed.
Refunds are typically issued via bank transfer or store credit, depending on the case.
Please allow 5–10 business days for the refund to be completed after approval.

Exchanges are subject to product availability.
If the requested item is not available, a refund or store credit will be provided.

Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.

For COD orders, refunds will be processed via bank transfer or store credit only.

For any return or refund requests, please contact our support team:

Email: lumetrends.pk@gmail.com
Instagram: @lumetrends

We aim to respond within 24 hours.

Thank you for shopping with Lumetrends.
Your trust means everything to us.